Encouraging Family Business Members to Go the Extra Mile

Encouraging Family Business Members to Go the Extra Mile
Category: Commentary
Published: January 14, 2020
Updated: July 9, 2024
Views: 2847
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Family firms typically emphasize one of two management approaches: stewardship, which stresses participation, adaptability and family harmony; and agency, which emphasizes discipline, management and control. Researchers from Northeastern University, University of North Carolina-Charlotte and Florida Atlantic University set out to discover which type of approach gets better results, as measured by the number of times employees took the initiative to do something outside the scope of their jobs. They found that a hybrid of both approaches -- the collaboration and adaptability used in the stewardship approach and the monitoring and feedback used in the agency approach -- encouraged more employees to go the extra mile. This video summarizes their findings.

To access the full research paper, click here.


Kimberly Eddleston
Kimberly Eddleston
Schulze Distinguished Professor of Entrepreneurship / D'Amore-McKim School of Business / Northeastern University
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Franz Kellermanns
Franz Kellermanns
Reese Chair & Professor / Belk College of Business / University of North Carolina – Charlotte
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Roland Kidwell
Roland Kidwell
Carl DeSantis Distinguished Professor of Management and Entrepreneurship / Management Programs College of Business / Florida Atlantic University
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Cite this Article
DOI: 10.32617/460-5e1deb47e6617
Eddleston, Kimberly, undefined, and undefined. "Encouraging Family Business Members to Go the Extra Mile." FamilyBusiness.org. 14 Jan. 2020. Web 15 Jul. 2024 <https://familybusiness.org/content/Encouraging-family-business-members-to-go-the-extra-mile>.
Eddleston, K., Kellermanns, F., & Kidwell, R.E. (2020, January 14). Encouraging family business members to go the extra mile. FamilyBusiness.org. Retrieved July 15, 2024, from https://familybusiness.org/content/Encouraging-family-business-members-to-go-the-extra-mile